Customer insights Administration

Automated sentiment analysis

STAGE: Complete

Customer and stakeholder feedback is the fuel of product development. To help manage feedback at scale, having a view of the sentiment across feedback enables rapid identification of opportunities and/or weaknesses that can be addressed.

The average sentiment of feedback left by subscribers and all the subscribers of a domain

We're working on AI-powered natural language processing to evaluate the emotional tone of customer feedback to quickly find positive and negative feedback, and identify which customers are expressing these sentiments. 

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